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The comprehensive accredited training that we provide is designed to equip practitioners with the knowledge and skills to initiate and lead service design projects. Through world class tutors and relevant topics, our training will help you:

  • feel equipped to apply service design methods and tools in your own professional domain
  • increase your creative confidence through service design
  • improve your career prospects as more employers are increasing their service design capacity
  • share experience with others in the field, as you network in the world of service design
 User research

This unit enables learners to develop fundamental skills in user research, understanding the methods that enable us to identify the needs of service users. It provides an essential grounding in the skills and knowledge of user research, representing a foundation for user-centred service design.

Service design tools & methods

Learners will acquire an understanding and practice in using the key tools and methods of service design. They will develop the knowledge of how these methods can be applied at various stages in the service design process. The unit is relevant for those who wish to develop service design skills and explore how they can be applied across public and private sector services.


Developing an understanding of approaches to co-design, in which users become participants in the design process. Learners will acquire essential skills in developing the relationships, trust and creative confidence that successful co-design demands, and gain an understanding of relevant co-design methods.

Project module

Taking the form of a self-directed project, this unit can be workplace based and will apply the understanding and skills acquired to designing and prototyping an innovation within the learner’s workplace or within an organisation or group that they are familiar with. Learners will also develop skills in communicating service design outcomes using a range of media.

Study Options

Students can opt to complete the Service Design Award through a blended approach of on campus bootcamps or online.  Each Unit requires a nominal 40 hours of study to complete.