PDA in Service Design Award
Our introductory level course in Service Design offers units in user research, service design tools and methods, co-design, and a work-based project. Each unit equates to 40 hours of study including an introductory session, pre-reading, learning materials, two day dynamic bootcamp and assessment. Students can opt to attend a 2 day bootcamp on campus or study online.
Service Design Units
We are offering the full award as individual units in User Research, Co-Design and Service Design Tools and Methods and the work-based Project. Each short unit equates to 40 hours of study including an introductory session, pre-reading, learning materials, two day dynamic bootcamp and assessment. Students can opt to attend a 2 day bootcamp on campus or study online. The work-based project unit can only be undertaken once the 3 other units have been completed.
Service Design Bootcamps
Non-accredited bootcamps are available for our User Research, Tools and Methods and Co-Design short courses. Each bootcamp is an immersive two day learning experience where participants will be introduced to service design approaches through dynamic and interactive workshops.
Service Design Taster Day
Through dynamic and interactive workshops this taster course will introduce you to service design, the tools and methodologies. Our courses and events aim to foster design leadership, build service design capacity and create a community of practitioners.
, WEvolution,
If you’re looking for a truly inclusive, fun, surprising, energetic way of working, SDA is for you. I’ve been able to take my learning and apply it straight away, using the tools and understanding to better design and deliver the work I do in community, and not only that but share it with colleagues who are being inspired to adapt their methods to be better too.
, South Ayrshire Council,
The whole learning process for me has challenged the way I approach things. It has and taught me how to use new tools and techniques and strengthened my communication with service users. Overall, it has been a very positive experience with key outcomes arising from tasks which I can use to improve service design within my organisation. A meaningful and positive experience. Sign up immediately!
, Dundee City Council,
My learning experience was excellent. I wanted to develop service design skills and knowledge and that’s exactly what was delivered!
, Multifarious Experience,
The SDA learning experience has been unique and unlike any other online or face-to-face learning platform. It’s a great blend of reading, watching videos and coaching via video calls. The biggest plus is that it’s very practically focussed and not so much theoretical which is ideal