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Tools & Methods Bootcamp

This two day bootcamp introduces you to Service Design Tools & Methods in dynamic and interactive workshops. We provide a practical course delivered through a fun but immersive learning experience. You will working in teams on a live brief, identifying real problems and using sense-making and ideation tools to produce diverse ideas.

Course Content

Learners will acquire an understanding and practice in using some of the key tools and methods of service design. They will develop the knowledge of how these methods can be applied at various stages in the service design process. The bootcamp is relevant for those who wish to develop service design skills and explore how they can be applied across all services.

It covers:

The use of tools and methods at different phases
Examples and case studies
How personas and empathy mapping apply to user research
How to use journey mapping to analyse and design services
The methods of blueprinting
How the Double Diamond design model maps onto the service design process
The use of brainstorming and affinity mapping
The principles and methods of ideation
How we present initial outcomes

We are hoping to welcome business, public sector professionals in local government, healthcare and social enterprises to focus on how service design can improve quality and get closer to the needs of citizens and customers.

Course Fees

You can access fees and funding information here.

How to Apply

Dates for 2018/19 are:        
Tuesday 15 and Wednesday 16 January 2019         Apply Now

Tuesday 19 and Wednesday 20 March 2019            Apply Now