User Research Unit
We are offering the full award as individual units to allow you flexibility around your studies, so that you can complete any particular unit in any order allowing you complete freedom to choose and complete units as and when you want to.
This unit introduces you to user research through dynamic and interactive workshops explaining how it is used within the service design process.
- Rationale behind use of user research in service design
- Visual research methods
- How to undertake a service field trip
- Interviewing users
- Pop-up research and researching user experience
This is an innovative way of gaining new skills and knowledge through project based learning tackling “live pitch problems”.
You will be working alongside professionals focused on how service design can improve quality and get closer to the needs of citizens and customers.
You can access fees and funding information here.
How to Sign Up
Dates for 2018/19 are:
29 October 2018 – 30 November 2018
11 February 2019 – 15 March 2019