In line with Scottish Government guidance our campus is currently closed. 

 

PDA in Service Design 

Our introductory level course, the Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues.  You’ll be taken on a journey, a process spanning four learning units over five months with 15 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mixture of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies. 

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Customised Courses – now available to book

We have an excellent track record of designing customised courses for business.  We’ll train your people to reach the goals of  your organisation, working on your business challenges  and building skills that can be used in the workplace immediately.  Get in touch today to find out how we can facilitate innovation in your organisation at info@sda.ac.uk.

 

Service Design Mindset

This 2 day course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction.

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Service Design Taster Day

Through dynamic and interactive workshops this taster course will introduce you to service design, the tools and methodologies. Our courses and events aim to foster design leadership, build service design capacity and create a community of practitioners. The fee for this course is fully refundable against a successful application to the Service Design Award.

       

Tools for Problem Solving and Innovation

This 2 day course if for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction.

Applicable for public, private and third sector organisations who want to drive innovation and problem solve on a whole different level.

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Learning to Listen to Your Customers

Learning to listen to your customers is designed to introduce you to the key approaches and principles of user research within a service design process.  We will explore the rationale behind the use of user research and how important it is to consider all stakeholders when designing the right thing, and the thing right.

This 2 day course is relevant for all those organisations who realise the importance of learning to listen to their customers across private, public and third sectors.

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The Co-Design Playground

This 2 day course is for leaders across all spectrums who are looking to unlock the true potential in others.  An action packed trip into the playground of co-design and the benefits it can offer your organisation.

Applicable for those in a professional role with responsibility for service delivery and for those who wish to engage service users and communities in decision making through creative processes.

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