In line with Scottish Government guidance our campus is currently closed.
PDA in Service Design
Our introductory level course, the Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over five months with 15 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mixture of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.
Customised Courses – now available to book
We have an excellent track record of designing customised courses for business. We’ll train your people to reach the goals of your organisation, working on your business challenges and building skills that can be used in the workplace immediately. Get in touch today to find out how we can facilitate innovation in your organisation at email@example.com.
Service Design Mindset
This 2 day course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction.
Service Design Taster Day
Through dynamic and interactive workshops this taster course will introduce you to service design, the tools and methodologies. Our courses and events aim to foster design leadership, build service design capacity and create a community of practitioners. The fee for this course is fully refundable against a successful application to the Service Design Award.
Tools for Problem Solving and Innovation
This 2 day course if for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction.
Applicable for public, private and third sector organisations who want to drive innovation and problem solve on a whole different level.
Learning to Listen to Your Customers
Learning to listen to your customers is designed to introduce you to the key approaches and principles of user research within a service design process. We will explore the rationale behind the use of user research and how important it is to consider all stakeholders when designing the right thing, and the thing right.
This 2 day course is relevant for all those organisations who realise the importance of learning to listen to their customers across private, public and third sectors.
The Co-Design Playground
This 2 day course is for leaders across all spectrums who are looking to unlock the true potential in others. An action packed trip into the playground of co-design and the benefits it can offer your organisation.
Applicable for those in a professional role with responsibility for service delivery and for those who wish to engage service users and communities in decision making through creative processes.
If you’re looking for a truly inclusive, fun, surprising, energetic way of working, SDA is for you. I’ve been able to take my learning and apply it straight away, using the tools and understanding to better design and deliver the work I do in community, and not only that but share it with colleagues who are being inspired to adapt their methods to be better too.
South Ayrshire Council,,
The whole learning process for me has challenged the way I approach things. It has and taught me how to use new tools and techniques and strengthened my communication with service users. Overall, it has been a very positive experience with key outcomes arising from tasks which I can use to improve service design within my organisation. A meaningful and positive experience. Sign up immediately!
Dundee City Council,,
My learning experience was excellent. I wanted to develop service design skills and knowledge and that’s exactly what was delivered!
The SDA learning experience has been unique and unlike any other online or face-to-face learning platform. It’s a great blend of reading, watching videos and coaching via video calls. The biggest plus is that it’s very practically focussed and not so much theoretical which is ideal