PDA in Service Design Award
Our introductory level course in Service Design offers units in user research, service design tools and methods, co-design, and a work-based project. Each unit equates to 40 hours of study including an introductory session, pre-reading, learning materials, two day dynamic bootcamp and assessment. Students can opt to attend a 2 day bootcamp on campus or study online.
New dates for September 2020, January and May 2021 coming soon
Service Design Units
We offer individual units in User Research, Co-Design and Service Design Tools and Methods. Each short course equates to 40 hours of study including an introductory session, pre-reading, learning materials, two day dynamic bootcamp and assessment. Course Fee for each individual unit is £850.
Please contact firstname.lastname@example.org to book.
Service Design Mindset
This 2 day course is for anyone who hasn’t used Service Design before and wants an energetic, hands-on and insightful introduction.
Service Design Taster Day
Through dynamic and interactive workshops this taster course will introduce you to service design, the tools and methodologies. Our courses and events aim to foster design leadership, build service design capacity and create a community of practitioners. The fee for this course is fully refundable against a successful application to the Service Design Award.
Next course starts 18 May 2020 Apply Now
Tools for Problem Solving and Innovation
This 2 day course if for anyone who hasn’t used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction.
Applicable for public, private and third sector organisations who want to drive innovation and problem solve on a whole different level.
Next course starts 3 June 2020 Apply Now
Learning to Listen to Your Customers
Learning to listen to your customers is designed to introduce you to the key approaches and principles of user research within a service design process. We will explore the rationale behind the use of user research and how important it is to consider all stakeholders when designing the right thing, and the thing right.
This 2 day course is relevant for all those organisations who realise the importance of learning to listen to their customers across private, public and third sectors.
Next course starts 24 June 2020 Apply Now
The Co-Design Playground
This 2 day course is for leaders across all spectrums who are looking to unlock the true potential in others. An action packed trip into the playground of co-design and the benefits it can offer your organisation.
Applicable for those in a professional role with responsibility for service delivery and for those who wish to engage service users and communities in decision making through creative processes.
Next course starts 6 July 2020 Apply Now
If you’re looking for a truly inclusive, fun, surprising, energetic way of working, SDA is for you. I’ve been able to take my learning and apply it straight away, using the tools and understanding to better design and deliver the work I do in community, and not only that but share it with colleagues who are being inspired to adapt their methods to be better too.
South Ayrshire Council,,
The whole learning process for me has challenged the way I approach things. It has and taught me how to use new tools and techniques and strengthened my communication with service users. Overall, it has been a very positive experience with key outcomes arising from tasks which I can use to improve service design within my organisation. A meaningful and positive experience. Sign up immediately!
Dundee City Council,,
My learning experience was excellent. I wanted to develop service design skills and knowledge and that’s exactly what was delivered!
The SDA learning experience has been unique and unlike any other online or face-to-face learning platform. It’s a great blend of reading, watching videos and coaching via video calls. The biggest plus is that it’s very practically focussed and not so much theoretical which is ideal