Scheduled courses
We put people first, to harness creativity to solve problems, challenge thinking and make lives better.
Live and online
Learn by doing
Open and collaborative
- 1-day
- Awareness level
Develop your awareness of the mindset, approach, and principles of service design.
You will learn about the process used to design services, how to describe a service, and discover the relationship between services and you.
- Thursday 19 June 2025
- 2-day
- Awareness level
Grow your knowledge of the value of service design.
Learn how to engage with people, identify problems, and create innovative solutions to bring plans into reality.
- Tuesday 1 July 2025
- 5-day
- Working level
A comprehensive introduction offering a hands-on, learn-by–doing insight into the process of service design.
You’ll build on your existing knowledge, expand your design toolkit, and develop a deeper understanding of the service design process.
- Tuesday 13 May 2025
- 2-day
- Working level
This course is designed for anyone looking to improve their service through innovative technology.
You’ll develop a deeper understanding of your business, identify areas for improvement and uncover opportunities for innovation.
- 7 May 2025
- 2-day
- Masterclass
A course for anyone looking to improve their colleagues’ experiences.
You’ll develop a people-centred approach to create the future of work in your organisation, building an understanding of the importance of the end-to-end employee experience. You’ll learn how you can increase employee satisfaction and leave with an implementation plan.
- Not yet scheduled
- 2-day
- Masterclass
Grow your knowledge of the value of service design.
You’ll learn how to use the process to understand problems, to then work towards solutions. You’ll explore the relationship between information about people (data) and insights (the things we can learn).
- Not yet scheduled
- 12 hours
Sparking solutions
A short, impactful customised course to explore and tackle the issues that are holding your business back
With your colleagues, you’ll learn how to use a human centred approach to unpack your challenges and work towards a plan
- 2-day
- Masterclass
Inclusive and accessible design
Learn about the mindset behind inclusive design and the fundamentals of inclusion and accessibility.
You’ll learn…
- Not yet scheduled
- Half-day
- Workshop
Going backstage and behind the scenes to design successful services
A public sector event brought to you by Katie Murrie and Kim Anderson from the Service Design Academy.
You’ll learn…
- Not yet scheduled
The core skills, tools, and mindsets you need to design powerful interventions for complex issues.
