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PDA in Service Design

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over six months with 17 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mix of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

You will

Develop a knowledge of the fundamental tools and methods used throughout the service design process and the ability to apply these in your own professional domain.

Build skills in user research by implementing methods to identify the needs of service users and undertaking a small-scale user research project.

Explore how co-design can be developed as an approach that involves service users collaboratively in the service design process.

Communicate and reflect on a service design project process and outcomes.

What to expect

Expert Facilitation

Learn from educators accredited to Master and Professional Trainer levels by the Service Design Network, who use a wide range of creative methods to embed a design mindset in individuals and organisations.

Creative Learning

Engage in innovative learning experiences designed to empower those who drive change.

Practical, Hands-On Learning

You will be encouraged to question and challenge ideas while you learn tools and techniques.

Storytelling Skills

Develop the ability to tell compelling service design stories to gain support in your workplace or community.

Networking and Membership

Gain connections, networking opportunities, and a one-year membership to the Service Design Network, providing access to industry-led content in service design.

Accredited Certification

Receive learning accredited and certificated by the Scottish Qualifications Authority and the Service Design Network.

Timetable

August 2024 cohort

Weeks commencing 13 August 2024 – 10 March 2025

January 2025 cohort

Weeks commencing 27 January – 18 August 2025

August Dates coming soon....

Weeks commencing 4 March 2024 – 19 August 2024

How much will it cost?

The fee for the PDA in Service Design is £4,200

Entry Requirements

Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5.   

Things you need to know

Learning Labs are delivered on Microsoft Team/Zoom

We use a variety of safe, online platforms to connect with you – Teams, Zoom, Miro, Slack, Rise (VLE)

All learning is in English

The PDA in Service Design is made up of 4 SQA Units with 32 credits at SCQF Level 7

Each Unit equates to approximately 40 hours of study

Learners must complete four units to achieve the PDA in Service Design. These are:

  • Service Design : Tools & Methods
  • Service Design : User Research
  • Service Design : Co-Design
  • Service Design : Project

Next course coming soon...

How to apply

To reserve your place, simply click the “Book Now” button for your desired course. This will take you to the Dundee & Angus College website, where you can select the “Apply Now” button.

January cohort

Once you have completed your enrolment we will contact you to arrange a chat with one of our consultants to discuss the course and what to expect. 

If you are interested in our next course please get in touch.

Get in touch
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