We were delighted to support the Cities and Regions team at ZWS on strategy development as they explored their value proposition. In a series of face to face and online...
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Discover how the Dumfries and Galloway Local Employability and Skills Partnership (D&GLEP) and the Service Design Academy (SDA) are transforming employability services by taking a person-centred approach. By involving communities...
Service design is about understanding and addressing the real needs of people: developing solutions that are not only effective but also come from empathy, equity and inclusion. By focusing on...
As part of Dundee and Angus College, the Service Design Academy was proud to partner with Dundee City Council to contribute to the draft City Centre Strategic Investment Plan with a user...
Changeworks is partnering with three housing associations to design an innovative new energy advice service for new tenants – with tenants themselves at its heart. The project is being delivered...
Co-creating an innovative and sustainable framework to support community led projects through Service Design INDUSTRY* Education, Third Sector, Health, Wellbeing and Sports. The Challenge: The Wood Foundation wanted to support...
Gillies need no introduction to many people in Tayside and the North-east of Scotland, as a well-respected family run furniture retail business. With a flagship branch in Broughty Ferry, they...
Photography © Mhairi Edwards Dundee is the UK’s first and only UNESCO City of Design. The global designation as a Creative City acknowledges Dundee’s rich design heritage, it’s thriving contemporary...
By Caron Sandeman, Service Design Manager “The right customer experience plan can be implemented quickly, saving time and creating organisational resilience” The week we started the Student Engagement & Service...
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